How do I change my sizes?
Size charts are updated for each season's brand's on subscribe.polepunzelbox.com before each renewal date. Please check there before you change your sizes.
Sizes changes must be made in the account before an order renewal is placed for them to take effect in your next box.
To change your size on your current subscription:
- Log in to your Polepunzel Box Account
- Click on My Account and then Manage Subscriptions.
- Select Edit on your current subscription and then click Change Product Size.
If you changed your size and your box price increased, please make sure to send a message and we will adjust the price back to the original.
Please take note that size changes will not be applicable to the current box once it is 7 days past its purchase/renewal date, even if the box has not been shipped. If you need to change sizes after an order is placed for the current box, please email firstname.lastname@example.org to see if I am able to change the sizes. Please note that after Polepunzel has ordered product for the season, size changes will not be able to be accommodated.